Front cover image for Creating citizen-consumers : changing publics & changing public services

Creating citizen-consumers : changing publics & changing public services

"Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Focusing on health, policing and social care, it vividly brings to life the contentious and troubled relationships between government, services and users. Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism.It draws on recent controversies about choice in public services to bring them in line with the experiences and expectations of a consumer society. It offers a fresh and challenging use of popular understandings of the relationships between people and services to argue for a model of publicness based on interdependence, respect and partnership rather than choice."--pub. description
Print Book, English, 2007
SAGE, London, 2007
viii, 183 pages : illustrations ; 24 cm
9781412921336, 9781412921343, 1412921333, 1412921341
71808556
Changing times: perspectives on the citizen-consumer
Public service reform: the rise of the citizen-consumer
Delivery problems? Consumerism and institutional variation
Unstable encounters: users, staff and services
Managing consumerism and public services
Sites of strain: consumerism and public services
What's in a name? In search of the citizen-consumer
Beyond the citizen-consumer
Appendix: The project
Title appears 3 times on t.p
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