Confronting Conflict: A First-Aid Kit for Handling Conflict

Hawthorn Press, 1999 - 186 páginas

Conflict costs! When tensions and differences are ignored, they grow into conflicts, injuring relationships, groups, and organizations.

So, how can we tackle conflict successfully? Dr. Friedrich Glasl has worked with conflict resolution in companies, schools, and communities for over thirty years, earning him and his techniques enormous respect. Confronting Conflict is authoritative, and up to date.

It contains examples, exercises, theory, and techniques. You begin by assessing the symptoms and causes of conflict and ask, "Am I fanning the flames?" Then consider, "How can I behave constructively rather than attack or avoid others?"

The author presents the tool to:

∞ Analyze the symptoms, types, and causes of conflict, whether hot or cold, personal, structural, or environmental

∞ Understand how temperaments affect conflicts and what you can do

∞ Acknowledge when conflict occurs, understand how it escalates, and learn how to reduce conflict by changing behavior, attitudes, and perceptions

∞ Practice developing considerate means of confrontation by seizing "golden moments," strengthening empathy ... and much more

Confronting Conflict will be useful for managers, facilitators, management lecturers and professionals such as teachers and community workers, mediators and workers in dispute resolution.

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Dr. Friedrich Glasl is an authority on conflict. His PhD was on conflict prevention and peace building. He worked for the Dutch NPI for Organisational Development from 1967, and has lectured in conflict at Salzburg University since 1985. He has written many books, including Enterprise of the Future.

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