...wasn't mysterious at all. The Miami Heat had the best players. The coaching staff was the season's best. And they were all bound together by a winning spirit...occurs once a year in performance reviews. That's not true. People development should be a daily event, integrated into every aspect of leadership regular...

...and moving out those who are not. • You have to coach — guiding, critiquing, and helping people improve their performance in every way. • And finally...self-confidence — pouring out encouragement, caring, and recognition.2 This chapter will delve into these issues. Let's start with the one question every employee...