Digital Governance: New Technologies for Improving Public Service and Participation

Capa
Routledge, 23 de abr. de 2012 - 376 páginas

The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services.

This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.

 

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Conteúdo

Introduction and Overview From Formal Bureaucracy to Digital Democracy
1
1 The Transition from Electronic Government to Digital Governance
3
Politics Transforming Democracy and Bureaucracy
27
Using the Internet to Increase Citizen Participation in Governance
29
3 Managing CitizenCentric Digital Governance
57
Using the Internet for Education Training and Quality Improvement
86
Administration Implementing Online Digital Governance
111
Balancing Political Responsiveness with Administrative Effectiveness
113
Globalization and Interactive Citizenship
189
8 Global Inventory of Digital Governance Practices
191
9 Globalization Information Technology and Public Administration
216
Integrating Technology and Public Administration
240
Appendices
261
Glossary
274
Notes
306
Bibliography
321

6 Advancing Digital Governance and Performance Management
136
7 Applying Digital Technologies to Improve Public Services
163

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Sobre o autor (2012)

Michael E. Milakovich is Professor of Political Science and International Studies at the University of Miami, Coral Gables, Florida.

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