Problem Solving in Organizations: A Methodological Handbook for Business and Management Students

Capa
Cambridge University Press, 21 de jun. de 2012
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This concise introduction to the methodology of problem solving in organizations is an indispensable guide to the design and execution of practical business improvement projects in real organizational settings. The methodology is design-oriented and theory-informed. It encourages students to use the theory gained in their disciplinary courses by showing them how to do so in a fuzzy, ambiguous and politically charged, real-life organizational context. The book provides an in-depth discussion of the various aspects and steps of the process of business and organizational problem-solving. Rather than presenting the methodology as a recipe to be followed, the authors demonstrate how to adapt the approach to specific situations and to be flexible in scheduling the work at the various steps in the process. It will be indispensable to MBA and other students who venture outside the university walls to do real-life fieldwork.
 

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Conteúdo

Fundamentals
1
Scope and nature of this handbook
3
Student projects
9
Problem solving projects
24
Problem solving projects to develop generic theory
59
The Problem Solving Project
69
Intake and orientation
71
Theoryinformed diagnosis of business problems
99
Evaluation learning and termination
153
Methods
169
Qualitative research methods
171
Searching and using scholarly literature
188
Quality criteria for research
201
Case Material
215
Cases
217
References
230

Solution design
119
Change plan design and the actual change process
137
Author index
239
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Sobre o autor (2012)

Joan Ernst van Aken is Professor Emeritus of Organization Science at the School of Industrial Engineering, Eindhoven University of Technology, The Netherlands.

Hans Berends is Assistant Professor at the Department of Innovation, Technology, Entrepreneurship and Marketing in the School of Industrial Engineering, Eindhoven University of Technology, The Netherlands.

Hans van der Bij is Associate Professor at the Department of Innovation Management and Strategy in the Faculty of Economics and Business, Groningen University, The Netherlands.

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