Quality Is Personal: A Foundation For Total Quality Management

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Simon and Schuster, 11.05.2010 - 176 Seiten
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
 

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Inhalt

How to Get Started on Your Own Personal Quality Checklist
27
Experiences with Personal Quality Checklists
45
Other Routes to Personal Quality Improvement
61
Beyond Personal Quality
109
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