Benchmarking: The Search for Industry Best Practices that Lead to Superior PerformanceQuality Press, 1989 - 299 páginas The book that started it all is still a best-seller! Benchmarking is the master key to becoming the best. This groundbreaking reference is for middle managers in industry, not-for-profit organizations and government agencies, as well as quality improvement projects. Detailed examples show you how to relate benchmarking to your own circumstances. Reference guides help you get started. Case histories provide examples of actual benchmarking investigations from beginning to end. the author's personal tips will allow you, with minimum effort, to effectively launch your quest for the best. |
Conteúdo
Introduction | 1 |
Why Benchmark? | 25 |
What to Benchmark Step | 39 |
Direitos autorais | |
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Benchmarking: The Search for Industry Best Practices that Lead to Superior ... Robert C. Camp Prévia não disponível - 1989 |
Termos e frases comuns
achieve action plans analysis approach appropriate bar code basis bench benchmark findings benchmark gap benchmark practices benchmarking activities benchmarking investigations benchmarking partners benchmarking process benchmarking study benefits best industry practices business functions chapter companies compared competitive conducted considered consultants covered customer requirements customer satisfaction data and information delivery desired determine developed discussion distribution center documented echelon effective ensure external firm focus gaining acceptance goals identify implementation important incorporated individuals industry best practices industry leaders information gathering initial interest internal operations inventory L. L. Bean Experience logistics function marking measure methods obtain opportunity order entry organization outputs parity picking practice changes prepared Professional to Professional quantified questionnaire questions Quick Reference Guide recalibration return on assets reveal sources specific statement steps structure successful superior performance targets tices tion trip report uncovered understanding unit cost warehouse Xerox